At Permian we strive to provide the patient with the finest outpatient endoscopy care available. As part of this commitment to quality care, the management of Permian has implemented a Patient Satisfaction Survey since January 1997. We wish to thank all of the patients who took the time and effort to fill out and return our lengthy post-visit questionnaire. (Amazingly, over 70% do.)
This information is reviewed by our Medical Director and our Quality Improvement Committee on a regular basis. Our high marks are an indicator of the level of service we provide our patients. With your input and constructive criticism, we can continue to work to maintain and exceed the highest industry standards for outpatient care.
Thanks For Your Input!.
Summary Of 3,863 Patient Responses
January 1997 Through December 1999
| Overall Satisfaction | Quality of the nursing staff | 98% Satisfied |
| Quality of the medical procedure performed | 98% | |
| Quality of the doctor who performed your test | 99% | |
| Would you refer family or friends ? | 100% | |
| Would you return to the Center? | 100% | |
| Appointment | My appointment time was convenient | 97% |
| My preparation instructions were clear | 96% | |
| The directions to your center were easy to follow | 95% | |
| Arrival | Adequate parking was available | 97% |
| The receptionist was friendly and courteous | 97% | |
| The registration process was efficient | 95% | |
| Waiting Room | The waiting room was clean and comfortable | 98% |
| The reading materials were satisfactory | 95% | |
| The wait to see the doctor was acceptable | 93% | |
| Nursing Staff | The nurses appearance was neat and professional | 97% |
| The nurses were friendly and courteous. | 97% | |
| The nurses answered all of my questions | 96% | |
| The nursing staff respected my privacy | 97% | |
| Medical Staff | My doctor's appearance was neat and professional | 98% |
| My doctor listened to my concerns | 98% | |
| My doctor spent enough time with me | 97% | |
| Procedure | My 'scope' procedure was explained to me | 97% |
| I was given an opportunity to ask questions | 97% | |
| Recovery | The recovery room was clean and comfortable | 98% |
| My test results and plans for treatment were explained to me | 98% | |
| I received a written summary of the results | 98% | |
| The doctor answered all of my questions | 98% |